Frequently Asked Questions
What Services do you Offer
I Provide a limited number of Personal Coaching sessions via Zoom, I have a waiting list which is currently closed.
I also provide Workshops focusing on “Parts” to find out more please see my “Workshops” page.
Do you work with people who have not purchased the Gupta Program?
Although I work Primarily with Clients from the Gupta Program, I welcome anyone who wants to improve their Health and Live the Best Life they can. If you are Chronically unwell, I highly recommend purchasing the program for access to highly effective retraining techniques which have been clinically proven to help support your healing. For more information about the Gupta Program and receive a credit towards my Coaching Services without cost to you, please click here.
What do you specialise in?
I work with Clients who suffer from a number of Chronic illnesses, such as Chronic Fatigue Syndrome (CFS) / Myalgic Encephalomyelitis (ME) / Post-Covid-19 Syndrome / Fibromyalgia / Multiple Chemical Sensitivities / Electrical & Mold Sensitivities / CIRS / MCAS / Pain Syndromes / Anxiety/Panic / Adrenal Fatigue / Irritable Bowel Syndrome / SIBO / Burnout / Lyme / POTS and other Related conditions
My Particular area of Specialisation is working with “Parts” and working with them to create “Earned Secure Attachment”
I run a number of workshops on these subjects throughout the year. Please see my “Workshops” page for more information.
How does your Coaching work?
I work with the Subconscious mind using both Gupta tools and other training techniques which take advantage of the Neuroplasticity of the brain, I teach and adapt these techniques to help you challenge and change your old patterns, beliefs, and behaviours for the benefit of your health.
It is important to note that my Coaching is not a talking therapy, talking therapies work only with the conscious mind.
What Qualifications do you hold?
For more information about my Qualifications, click here to see my “About Me” Page
Are you insured?
Yes, I hold the relevant Practioner insurance within the UK.
What does it mean when you say you are a Member of the Complimentary Medical Association?
The Complementary Medical Association (CMA) is the world’s leading multi-disciplinary Membership organisation for top, fully qualified practitioners. The CMA’s primary aim is to promote ethical, responsible, professional complementary medicine to the public and the medical profession. It is a sign of Excellence within the area of Complimentary Medicine.
Being a Member of the CMA means that I am Qualified in my field in courses Approved by the CMA and I practice within their Code of Ethics while holding the relevant Practioner Insurance to protect the wellbeing of my clients.
What Time Zone do you work?
I practice in the UK; therefore, my time zone is either GMT or in the summer BST.
Do you do Face to Face Coaching
No, I work via Zoom, which has been shown to be just as effective as face to face coaching.
How do I access Zoom?
You will recieve a Zoom Link and Passcode within your OnceHub Confirmation and Reminder e-mail
To access the zoom session, select the link from your mobile, tablet or PC a few minutes before your session (You should allow yourself extra time before your first session to downloaded and install the Zoom Application onto your device), where you will be held in a “Waiting Room” until I grant you access.
Please test your software and hardware prior to our first session. This includes the suitability and stability of your internet connection for video and sound calls, clear sound (test microphone and speakers), clear video (test camera) and ensure your computer power source is connected or fully charged for the duration of the call.
What Documents will I need to Complete, before I Start Coaching?
Client Contract – Agreement to Terms and Signature Needed
Registration Form – Personal Details and Medical Information (Personal Coaching Only)
Initial Intake Form – About you, your health and your challenges (Personal Coaching Only)
What is your contract of Confidentiality?
To work with you I will require a contract of confidentially. Coaching often involves the disclosure of sensitive and personal data, so confidentiality is paramount, and as such any sharing should remain within our relationship.
I am bound by my personal Code of Ethics, which includes responsibility to manage your information confidentiality in line with GDPR as outlined in the Data Protection Policy.
My supervisor will know about our coaching relationship and she is also bound in this contract of confidentiality. I am the only person who has access to your records. I may make recordings during our sessions for your benefit only with your express permission.
Do you provide discounted rates for low income?
I do not offer discounted rates. Instead, I provide free services to the Gupta Program Coach Training Program and to the Gupta Program Official Forum in the form of advice for those who ask, including those people who cannot afford Coaching Services.
I also offer Workshops at affordable rates, for more information click here
When do I pay?
For Personal Sessions, you will receive an invoice via email after each session, payment is due on receipt of the invoice.
For Workshops, Payment is due to complete the booking.
What are the Payment Options?
Single Session Workshops are payable via OnceHub Booking System which uses PayPal to take payments (you can pay using a credit or debit card even if you do not have a PayPal account)
Group Workshops (of more then 1 session) Payment is via a Stripe Payment Link using a Debit or Credit Card
Personal Sessions are Payable via a Stripe Invoice using a Debit or Credit Card
Other methods of Payments for Group Work and Personal Sessions are available (unavailable for single sessions), with all Additional Fees Payable by the client for these alternative methods of payments (Up to £10 for Group Workshops)
Do you offer Refunds on Groups and Workshops?
Workshops are paid in advance and are therefore non-refundable, once paid they can only be refunded if an alternative client can be found for your space, the refund amount will be reduced by any processing fees incurred by Divine Serenity. Partial refunds for missed sessions are not available. However, a recording will be provided of the missed session.
Only made under Exceptional Circumstances will refunds be considered.
Should I cancel part/all of a series due to unforeseen circumstances, you will be entitled to a full/partial refund for the sessions affected, or offered credit for a future Series, the cost of fees for processing the refund will be borne by Divine Serenity in this circumstance and not deducted from the refund amount.
It is important for trust within a group that you do not miss sessions within a series unless under exceptional circumstances.
What if I need to reschedule a Session?
Personal Sessions: If you need to reschedule, you can do this from your session confirmation email or reminder emails with more then 24 hours notice, I would appreciate as much notice as possible to allow others to book your session. If either of us has an emergency, we will reschedule our session as soon as possible as it is best to keep to the agreed schedule. I will leave an emergency message via email, Facebook messenger or WhatsApp if I must cancel at the last minute. If you do not have a good reason for missing a session, and do not give me notice, you may still be charged for the session.
Workshops: Are pre-scheduled and cannot be changed, please ensure that you are able to attend all the sessions within the series before purchasing a space.
What if I am too tired for a Coaching Session?
Personal Sessions: In the event of feeling too tired for a coaching session, it is best to meet anyway. Often this is a valuable time to explore the situation and what insights it may offer or identify what resource or practice your current situation is calling for.
Workshops: In the event of feeling too tired for a session, it is best to meet anyway, if you are not able to attend, a recording of the missed session will be sent to you, it is important for trust within a group that you do not miss a session other than under exceptional circumstances. Partial refunds for missed sessions are not available.
Will there be homework?
During Personal Sessions I will sometimes ask you to complete tasks between sessions, always with your agreement. If you do not believe you can do a task, please be honest and open during our session so we can identify any issues. I recommend you listen to the needs of your body about your limits, and I encourage you to practice setting healthy boundaries within our sessions.
During Workshops, I will give you exercises to practice between sessions, only you know if you have the ability to pace these exercises into your schedule, it will be beneficial to complete them, in order to help you receive the experience needed to turn knowledge into wisdom and to make the most of each Sessions, they are however, not mandatory, only you know your pacing limits.
Are Sessions Recorded?
Private 1-2-1 Sessions are Recorded only with your written consent, I might occasionally like to share a recording with my supervisor for review and guidance on my coaching, I would always ask your permission first and you will have the option to decline.
Single Workshop Sessions will be Recorded and provided to anyone who chooses to purchase the session, and agrees to confidentiality. Before I select record you will be given the time to turn your camera off and change your name to an alias to protect your privacy.
Multi-Session Workshops will be recorded, a copy of which will automatically be emailed to all attendees after each session. You will be asked to keep your Camera on during the session (unless invited to turn it off during eyes closed exercises such as a visualisation) and use at least your real first name, this is to create a place of safety and trust for everyone participating.
To participate in a series, all participants will have signed and agreed to confidentiality which requests that they not share recordings.
How do I Recieve my Recordings?
You will be e-mailed a Download Link to download Recordings. For Workshop Recordings you a Passcode, this is a 6 digit number which can be found in your OnceHub Confirmation and reminder e-mails, and can be found under “Conference Information”
What happens to a Recorded Session?
Sessions are Recorded to the Zoom “Cloud Server” where it will be download within a few hours of the session and permanently deleted, the recording is then held on an external hard drive which is stored in a lockable cabinet. Should you ask me to provide copies of a recording I will do so via a transfer service called WeTransfer, where you will be able to access it via an email and download it to your computer, Personal Sessions will be permanently deleted from the servers within a week of download. Workshops will be password protected and available to download for 1 Year after the Workshop.
I delete Recordings when they reach 1 year old using AVG shredding software.
What are the Group Guidelines?
Within Groups, trust and safety are important, to help create a safe container the Group Coaching and Workshop Guidelines are:
• To be punctual to all sessions
• To commit to attend all sessions, unless under exceptional circumstances
• To receive all sharing without Judgement
• To hold all sharing in confidentiality
• To not share recordings with others
• To practice listening skills and not interrupt others, or to give advice
• To practice keeping the focus on myself and my journey
• To use “I” statements rather than “you”
• To keep your camera on, unless invited to do otherwise
• To use your real First Name
• To keep your microphone on mute unless invited to speak
• To be respectful of the time while sharing, to allow everyone a chance to speak
What are your Responsibilities to me?
• To act in your best interest
• To be on time to each session
• To Notify you in a timely manner if I need to reschedule or cancel an appointment
• To Protect your Personal Data from Disclosure as per the Data Protection Policy
• To Keep appropriate records of work
• To hold a Safe Space free of Judgement
• To inform you in advance of incurring any new financial responsibilities
• To listen to your needs, and adapt my working practice accordingly
• To respect your Decisions about your coaching requirements
• To respond constructively to feedback and not take anything you say personally
• To hold relevant Practioner Insurance within the UK
• To be aware of my own triggers, and transferences and seek supervision or the support of a coach should they arise
• To understand the limitations of my training and experience and work within those limits
• To commit to ongoing Continued Professional Development (CPD)
• To commit to ongoing Supervision
To regularly monitor and review my work to maintain good practice
• To adhere to the Complimentary Medical Associations Code of Ethics
What are my Responsibilities?
• To be punctual to all sessions
• To hold all sharing in confidentiality
• To be honest open and transparent with my self-assessment, needs and intentions
• To consider any suggestions made without taking anything personally
• To understand that results are not guaranteed from undertaking this course of coaching
• To accept full responsibility for the effects of applying or not applying techniques learned into your life
• To listen to the needs of your body about your limits
• To practice setting healthy boundaries within our sessions
• To recognise that the mind and body can powerfully influence each other
• To be prepared to challenge your beliefs about your condition, your health and sourself
• To be prepared to do the sometimes-challenging work of changing your way of thinking and being in the world
What do I do if I have a problem?
If I say or do something that upsets you or simply does not feel right, please talk about it with me so that we have every chance to resolve it and move forward. I endeavour to act constructively to all feedback and not take anything you say personally and I commit to review my work with regard to your feedback to maintain good practice. The coaching relationship thrives upon honesty.
If the issue cannot be resolved, with your permission I may ask my supervisor to mediate.
Any further Questions?
If you didn’t find the answer to your question, please Click Here to contact me.